I have been a customer for a few years and those boots are still lasting, Decided in January to purchase a new style of short boot as a birthday gift to me, 3 weeks later, ONE FOOT has soaked up all the rainwater on the street.When I wrote to them about this, I was informed"Also, many of our models have a system where the sole is sewn to the shoe, meaning that the leather doesn't lose its elasticity and moulds perfectly to the foot. HOWEVER, THIS DOES NOT MEAN THAT OUR PRODUCTS ARE SUTABLE TO WATER AND LIKE ANY PRODUCT MADE FROM NATURAL LEATHER, OUR SHOES ARE NOT COMPLETELY WATERPROOF'Given that I purchased a boot, you would think that ONE would not soak up water like a sponge! and the other ONE stay dry.Thinking that they may realise this is clearly a manufacturing issue as the other boot is fine. They would exchange the boots.But No....As a rule I don't buy expensive boots to soak up the street in a matter of weeks. So being told they wont replace but to keep me as a customer they offered a 10% discount All I can say is lousy product, lousy customer services, a 10% discount equating to £15-£20 discount is an insult when you pay so much for boots that are clearly a faulty product, they say it is not faulty, when clearly it is as the other foot is fine! So I now can only wear my BOOTS when days are DRY & SUNNY WONT BE BUYING FROM THEM EVER AGAIN. suggest you look to another company to produce a product that is worth the money. then giving them your money. They have lost all faith with this existing customer. I certainly will not be recommending you.
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