I placed two orders 25 and 26/11/2022 from Piklinos and I was pretty sure it is UK store or at least they are sending parcels from UK warehouse. After I got tracking scans I realised that parcels are coming from Spain (there is no single wirs about this at Pikolinos web site), what means I'll need to pay import taxes. I got in touch with customer service and asked to cancel orders ans return parcels. Despite of this parcels were sent. I refused to receive one of the parcels and there wasn't attempt to deliver 2nd parcel. After it has been done I got in touch with seller and asked to request to return my parcels and refund my money. They said they'll request this, but it was one month ago and tracking not showing that parcels are returning. In addition to that seller told I need to wait until parcels will be received at their warehouse. And only after that they will refund my money. As it already over a month since parcels supposed to be returned I got in touch with seller again and asked to refund my money asap. But since that time (2-3 weeks at this moment) seller not replying to my emails anymore and ignoring me completely.
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