UPDATE: Pikolinos have now agreed to ship me a new pair immediately. Bought a pair of boots in Spain. On return to the UK, I discovered the lining was ripped. Pikolinos asked that I sent photos and copy of the receipt, which I duly did. They have said that they will arrange to pick up the faulty pair, although goodness knows when they seem unable to tell me. And then will ship me a replacement. I have asked for an immediate replacement as I have a special occasion coming up but they are refusing to ship a new pair immediately. I have tried to phone them on the Customer service number in Spain but I keep getting cut off. Each email takes at least twelve hours to get an answer. I can see this is going to take at least two weeks to get resolved.
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