Ordered two pairs direct as not available in the UK. One pair had a mark on each shoe. They asked me to send photos, when they saw them, they offered an exchange or refund. I said in the UK, I would have asked for another pair or a discount. The marks were not too bad, and rather than send them back and wait for another pair which may have different marks, I said I would keep them if they knocked me something off. They offered me 10 euros as a goodwill gesture which I assumed would be credited to my payment method. They have put it in my Pikolinos account to knock off any future purchase. I have just spent £200, so unlikely to buy again soon, and now, will never buy direct.
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Buy your shoes, boots and sandals directly from the Pikolinos online store. Free postage for dispatch and returns.
