Pikolinos, do us all a favour and be clear that you are not shipping your goods from inside the UK. This is not shown anywhere on your website! I ordered a bag online last week for £122 and UPS quickly let me see online that it would be delivered this Thursday between 11.15 and 15.15. It said it had cleared customs which was the only way I knew the bag was coming from the EU. Yesterday I received a notification from UPS saying I needed to pay £51.40 in import duty to get the bag delivered!!! That’s almost half the price of the bag. I’m livid!!!I’ve paid the duty as I basically have no choice and now UPS has removed all tracking information from the site and updated the status of my order as needing payment that I’ve already made. I’ve been trying to get hold of them all morning as well as emailing Pikolinos direct. So far I’ve been on hold to UPS for almost an hour with no luck and you’re not responding to emails. I’ve now paid £164 for a bag I’ve no idea if or when I will receive. Easily avoided if you put on your website where you’re based. A case of “P*** off, we’ve got your money”. You should pay the £51.40 as compensation for all the aggravation. Why is everything such a pain these days? Whatever happened to ordering something and it just showing up? Awful experience and will NEVER buy from you again !!!!
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