On December 12, 2022 I ordered shoes and a purse and a wallet. Watching tracking and it never left Miami, FLA after a label was created two days later. I finally called an agent, they said they would look into it. I kept emailing, waiting after they started an investigation with their shipping partner of choice UPS. I still waited. I emailed again. I got a response by email they were refunding me. I am waiting again, no refund. I am waiting. Yesterday Christmas Day I get a email saying case is resolved and closed. But it's not. Beware of this company. They have sat on $560 since Dec. 12, 2022. Hard to trust someone who can take your money instantly and you are waiting for a refund with no explanation where your package is or why.
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