Boots are OK. They used to be really nice and lots of different designs but now they seem to use one last for all of the designs (and they are narrower in the toes than they used to be). Boots used to be comfortable as soon as I put them on but the quality and design seem to have deteriorated.The returns process is a nightmare if you've ordered more than one pair and are returning part of the order. You have to email them to get the customs paperwork sent over. I've tried doing this and the customer service rep I'm dealing with keeps replying and saying the documents are attached but they never are. Now she's sending the link to information about the returns process, which I'm well aware of. I don't know if something is being lost in translation, but we're going round and round in circles. All in all, not sure it's worth the effort.
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