Pikolinos makes beautiful, quality shoes. There's no doubt about it. But their returns process has left me in serious doubt about whether to risk ordering from them again. I ordered a pair of Vallarta sandals in UK size 4-4.5 on the 22nd April 2025 - order number C00985684. I usually am a size 4 in the UK. Then on 28th April 2025, I requested a return from Pikolinos because the shoes had arrived, but when I tried them on, they were too big for me. I clearly needed the size 3-3.5 instead - note: Pikolinos sizing is not true to size. Pikolinos then gave me a return mailing label which I downloaded off my Pikolinos account online, which I then had to print out and stick on top of the parcel with the shoes inside. On 2nd May 2025, I dropped the parcel off at my local UPS office as per their instructions. The worker scanned the QR code on the return label and then printed me a receipt for as proof of transaction.Today, 13th May 2025, I was wondering why I haven't heard back from Pikolinos about receiving my return parcel, so I decided to check on UPS Tracking to see where it is. So disappointed to see that UPS is saying the parcel is missing a "commercial invoice" and they have contacted Pikolinos about it on the 7th May 2025, which Pikolinos has failed to respond to. And now today 13th May 2025, Pikolinos has not resolved the issue so UPS is going to "return the package back to sender" - that's me! WHAT?!! I followed all the return instructions that Pikolinos has given me, yet now, UPS is returning the shoes back to me! Pikolinos!! Sort it out please! I'm really mad about this. I paid nearly £100 for a pair of shoes that didn't fit because your sizing is way off, and your returns procedure completely failed me. I have also written an email just now to the info at Pikolinos.com email address, with screenshots attached of what I saw on UPS Tracking, as well as a photo of the receipt I got from my local UPS office when I dropped the parcel off. Sadly, I put in an order for another pair of Pikolinos shoes before I found out about this mess, and now am worried that something will go wrong again regarding shoe sizing or returns if I have to do another one again. After such an experience, I would warn anyone against ordering from Pikolinos directly. Their response to my email was basically something like "Sorry but you will have to send the shoes back to us a second time for us to process the return. We will not let this happen again." Well, are they bluffing? Who knows. I will update this review, once this whole situation has or has not been resolved. I know some other retailers sell Pikolinos shoes, like La Redoute. I'd strongly advise you to order from other retailers who have more robust returns procedures in place. I've ordered from La Redoute many times in the past 15 years and have never had a problem with returns. But with Pikolinos website? Already have a problem with my very first order and very first return. With the Pikolinos sizing so off the mark, I would warn anyone from purchasing from their website directly, unless you know exactly which size would fit you, so you never have to make a return.
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