I love the shoes. In the past three years I’ve bought one pair from a shop and four through the website. I ordered a pair of boots online 17 December, delivery promised 19th. Still waiting. The boots appear to be still at the transport company depot. I’ve contacted customer service several times. They seem unable to get their transport company Correos Express to deliver my order. Had a problem with another order last year. So: good shoes poor customer support Update: lies. You have not attempted to ring my mobile number. My call records show no calls from you. I have kept nearly twenty emails and chat messages between you and me, including the one which promised delivery on December 19th. I have never asked for delivery on the 30th. I have asked for my €120 back a request you have ignored.Poor service and untruths. Avoid.Latest:Received yet another email suggesting that if I’m not happy with delivery on 30 December I should return the goods and ask for a refund. This involves a long journey to the local post office. If I don’t get a refund in 24 hours I’m done with contacting these people who fob you off with untruths. If you like Pikolinos shoes as do I I advise buying from a shop or Amazon. Never from online shop.Update: it seems that they did try to contact me but I never answer unknown callers. Shoes still not received so asked for refund.Today received an email telling me they will try to contact the delivery company on January 2 and then decide on a refund. PayPal now dealing with it. Worst customer service ever. But will keep buying the shoes.
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