This item was supposed to be a gift. A day after I ordered it, I realized I ordered the wrong product. I immediately reached out to customer support, which was just an email address listed on the Flo Pilates website. This is where the problem began. There is no phone number for this company. The only way you can contact them is through their email address. This should have been my first indication of not to buy a product like this without a a phone number to get I touch with an actual person. So anyway, I started the process of trying to return the product. It consisted of many emails with a single request, for example, “please provide your zip code,” or “please provide your tracking number.” I would have thought they would have provided one email with all the instructions required to do a return. Regardless, I dropped the product off at the UPS Store on 12/4 and it arrived in Las Vegas (we’re the company is located) on 12/11/25. As of 1/14/26, I still have not received my refund. I’ve had two email responses, one saying saying a refund takes 6-8 days and another one saying a refund takes 10-12 days. In both responses they thank me for my patience and this is a priority for them. However, as of today, 14 January, they still have not refunded my money, nor have they responded back to my request about what’s taking so long. To add insult to injury, they continue to send me 4 to 5 emails each day for advertisements for their products and discounts. And the worst of all is I’ve even received two emails on how I like the product. My advice to anyone is, not to purchase this product from this company. Amazon offers plenty of similar products that are 40%-50% cheaper, and at least with Amazon you know they are good for their returns. Flow Pilates has horrible customer service. You can’t service a customer from an email address along. Each time I received responses, it didn’t always feel like it was from the same person. I didn’t feel like they were tracking the progress of my complaint, as to where my refund is. So, even though their website says they offer a 90 day refund policy, my advice is not to believe it. I bought this product in November and it arrived the first week of December. This is the middle of January and I still haven’t received my refund. And it’s over 30 days since the product reached their location. DO NOT BUY FROM THIS COMPANY!
Claim your business profile now and gain access to all features and respond to customer reviews.
