I ordered the portable reformer and received it in good time. However, my experience with trying to return the product has been horrendous. The only response has been from an AI bot which promises that I will receive a reply from the customer service team but no reply is received. I am forced to conclude that the only way to actually have a real person respond is to leave a crappy review here. BUYER BEWARE, if you want to ever return this product it will be a nightmare. Even though they promise great customer service. Please have the customer service team contact me in regards to order number 154641
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