STAY AWAY FROM THIS COMPANY!! I am beyond livid. I ordered a reformer on Dec 28th. It STILL hasn’t even shipped two weeks later, when their website claims next day processing and 3 day shipping. It was also supposed to come with socks (which the site claims were delivered but never arrived) and two weeks of the app for free. I didn’t download the app, because, you know, the MACHINE hasn’t come. And they CHARGED ME FOR RENEWAL OF THE APP?! I have attempted to contact them MULTIPLE times (9 at last count) to get ANY kind of update. I haven’t received a single response via email or through their portal. There is NO phone number. I finally had to open a dispute with my credit card company. Worst customer service EVER.
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