pilatesflo.com

3.1
3.1 Based on 81 reviews

...

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Charisse Mahlum Rawn
Terrible customer service

My daughter ordered this for me for Christmas on 12/2. That same day I reached out to cancel this order, as $190.48 wasn't in the budget. I was told on 12/4 that it was cancelled, and I would receive a refund within 10-12 business days. It is now 1/10 (22 business days plus holidays) and I have not received a refund. AND insult to injury, on 12/22 I received $9.99 fee for App which was to have been cancelled on 12/4 as well and obviously they didn't do that either! Can't speak to the equipment, but can to the integrity of the business and they leave something to be desired in a big way! BUYER BE WARE!

1
Date of experience: Dec 02, 2025

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