I bought this item fro my wife in October for a Christmas present. She tried to use it twice but because of issues with her wrist and a knee replacement she just can't. I contacted their customer service via the email (which is AI) and all was good and even sent them a picture of it so they could see that's it's in brand new shape. The email back to me was that it would be sent to their supervisory team and I would receive return instructions. This was on January 1, 2026. To date, January 8, 2026 I have heard nothing back. I've sent numerous emails to the "hello@pilatesflo" and now they won't even respond to me. I called the phone number (Eureka, NV) listed on my credit card statement and it just says "unfortunately we can't take your call right now. Call again later". Called again and it's the same thing. I called the number listed on the shipping label and it's a phone number out of service from Miami. The entire company is a sham. When you call the Nevada location you get nowhere and their hours are from 6am until 2pm eastern time. When I called again after 2pm I was able to leave a message but I'm sure I will receive nothing back. And replies back from this company are probably AI generated. Do not purchase from this company at all. At All! They are a Scam company just looking for your money. Do everything in your power to discourage anyone from purchasing from this company. And here's my Order #124841 so if your company ever replies you can't use that as an excuse. Horrible, horrible company to deal with and now I'm stuck and out $159.99.
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