I have had a miserable experience with Flo Pilates. I received their product & tried to use it to help me in the recovery process after a torn rotator cuff injury; their device was very flimsy & not sturdy & kept skipping out from under me which created a dangerous situation & I could have reinjured myself if I tried to continue using it. My doctor specifically told me to not use this device & return it; I reached out to Flo Pilates & they keep saying they’re going to send me a return shipping label, but they haven’t done so. I gave the entire product packaged & ready to go; I need a full refund from them & no response; Next they charged me for a subscription I never ordered it authorized; I also tried to cancel that online but never got a confirmation from them, so I had to reach out to my bank to cancel the order. I think their communication skills with their customers suck! I will be reaching out to the Consumer Protection Agency next! My Order #167316.
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