I had changed my mind after my initial order and tried to cancel immediately afterwards. I was told to return it and so after receiving it, I then tried to return it by contacting the company several times, with responses, but they are delaying sending me the return label. Dealing with Flo Pilates has been a very arduous experience and a very unpleasant one. I have never had such difficulty receiving a label for a return. I believe they are deliberately delaying the process. They do not want to refund customers their money. They should not do this to customers—it’s wrong. My initial order was placed on June 14. It is now almost a month later, and I still have not even been able to return the merchandise because they have not given me the label/return instructions as requested. The last customer service representative that contacted me promised to “promptly send me return instructions” if I decided not to keep it. I replied that I had and still wanted to return the merchandise. I still have not received return instructions. This is unacceptable. I request a return for a refund for my order #70745. I have contacted via email many times. Please initiate my return so that I may be able to have my refund. Thank you!*Update*Thank you for sending the return instructions. Now I can begin the return process.
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