I had no intention of giving a 5 star review, my initial impression of the company wasn't the best. My shipment came in two separate orders delivered a couple days apart but the tracking info said it had been delivered. Finally I got all of my stuff and the product itself is wonderful and exactly what I wanted and needed. Setting up an account on the app was a nightmare because it was a gift and they only allow customers to sign up. They do have a box to check saying it was a gift and you enter the buyer's email and the order number. Never worked, and ontop of that the $25 gift card was never received, and charged for the first month of app subscription even though no account was created at all. They just charged his card because it was on file. Needless to say by the time I went to email customer service I was beyond frustrated, angry even. Thankfully Sia Robin really did an outstanding job not only addressing and acknowledging my frustration, but having great solutions for them. Because Sia Robin was able to help me and fix the problems I am sore today because I was actually able to get into the app and learn how to use my portable pilates reformer and start the "Ignite and Tone" program.Long review short; I love the product already and it is just what I was looking for. I love the customer experience received from Sia Robin, it's such a rarity these days and she's a real big factor in my review being 5 and not 1. I really do hope that whoever reads and responds to these makes sure her boss knows how great she is and isn't just saying what a valued member of the team she is or that she is a star on the team. I don't need to hear that, she does. 😊
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