I purchased the Flo Pilates reformer several months ago directly from their website. The purchase included free lifetime access to the workouts on their app, including a free 14-day jumpstart challenge. Due to a surgery, I was unable to start the program immediately. When I was finally able to start using the equipment, I logged into the app and was unable to access the free workouts I had been promised with my purchase. I reached out to their customer service and at first they confirmed I should have lifetime access with my purchase and would escalate my issue to get it fixed quickly. However, the next email I received notified me that I now had to pay for access because they had reached over 50,000 customers and their app had changed to access through a paid subscription only. Therefore, despite the terms of my purchase, the company has refused to honor the agreement.
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