Update: I just received an email from the support team. They said that the reformer is on back order until Sept 15, 25. Hopefully, I will receive the order before then. Glad they communicated with me. I will leave this a 3 until I am able to review the actual product. -8/28/2025I have ordered a Reformer on 8/13/2025. Initially, received the "free" items (ring, ball) and the box that I ordered at the same time as the reformer. However, I have not received the actual reformer. I have reached out several times via email and the "contact us" page. I have yet to receive an email back, only advertising emails. I am getting frustrated and disappointed. Keep in mind, my CC has been charged the full amount. Can't find a phone number. If I don't hear back from them withing the next day or so, I will initiate a stop pay on my CC. I am giving this company a 3 until I hear back from them or receive my product. I give it a 3 because the product I have received is great. The box is really well built, but so disappointed that I haven't had any communication back from them except for advertising.
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