When I set up my app, I made a big mistake. I typed in my email address wrong and it couldn’t find my reformer or my app access. And while I was trying to figure out what was going on, I managed to set up a new app access under the wrong email address. I finally figured it out and deleted my account and started over. But I was still getting charged for both app accesses since all I did was delete my account and not end my subscription. I messaged Flo and they got back with me very quickly. Anna Taylor was able to merge my payments to the right account and close the other one and now I have a month “free” because I already paid for it! I was afraid I would just lose my $9.99. So very helpful! And I love my reformer!
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