This item was intended as a gift. A day after placing my order, I realized I had selected the wrong item. I promptly contacted the support team via the email provided on the website, which is where the trouble started. There was no phone number available for assistance, limiting my options to email communication. This should have been a warning sign. I began the return process, which involved numerous emails asking for basic information like my zip code or tracking number, rather than a single email with all necessary return instructions. I dropped off the item at the shipping location on December 4th, and it reached the company's facility in Las Vegas by December 11th. As of January 14th, I have yet to receive my refund. I've received two responses: one stating that refunds take 6-8 days, and another saying they take 10-12 days. Both messages expressed gratitude for my patience and assured me it was a priority, yet my money remains unrefunded with no further updates. To make matters worse, I continue to receive multiple promotional emails daily, including inquiries about my satisfaction with the product. I strongly advise against purchasing from this company. There are many similar products available elsewhere at 40%-50% lower prices, and reputable platforms guarantee better return policies. The customer service here is inadequate; communication solely through email lacks the personal touch needed for effective support. Each response felt generic, and it seemed like my complaint wasn't being tracked. Despite their claim of a 90-day return policy, my experience suggests otherwise. I ordered in November, received the item in early December, and now, over a month later, my refund is still pending. Avoid this company at all costs!
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