**Avoid This Company - Complete Scam Operation**
I ordered a Flo Pilates reformer board (Order #204344) for $152.76 and deeply regret it. This company operates like a complete scam, and I wish I had read reviews before purchasing.
**The Product Issues:**
The reformer board quality is extremely poor - not at all what was advertised. When I tried to return it within their supposed 99-day satisfaction guarantee window, that's when the nightmare began.
**The "Customer Service" Disaster:**
Their support is entirely AI-generated with zero human follow-up. After contacting them through their website, I received an automated response saying "a specialist will reach out within 12-24 business hours." That was February 2nd - it's now been 5 days with absolutely NO response despite multiple follow-up emails.
**Shady Business Practices:**
- They charged me 9.99$ for an app subscription I NEVER agreed to
- All customer service emails appear to be AI-generated with no actual human support
- They promise specialist teams will respond but never do.
**Bottom Line:**
DO NOT PURCHASE FROM THIS COMPANY. They take your money, send you inferior products, and then make it impossible to get refunds. I'm now stuck with a useless $152.76 product and an unauthorized subscription charge. This is a textbook scam operation designed to steal your money with no accountability.
Save yourself the money and frustration - buy from a legitimate company with real customer service. Flo Pilates is a complete fraud.
The company provides zero legitimate ways to reach customer service - no working phone number, no cancellation button, no real support whatsoever.
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