I received a photo lamp of my deceased pet. Cost me $77 New Zealand dollars with shipping approx. It arrived yesterday with a sticky label on it (where the photo is) stating to remove the protective film. There was no protective film. On communicating this to the company they just said "remove the sticky label". Removing sticky labels at the best of times is problematic but I tried. I ended up with a mess to say the least. I communicated with the company that sadly I would have no option but to return the lamp and to please confirm their Returns Process. Today I received an email that told me what to do."You can just tear it off. If there is still some residue, you can take the board out and clean it, and if there is still some stickiness, you can use adhesive tape to stick it lightly."No info about me returning the item as I had requested.So today I persisted and managed to get most of the label off, it is still sticky, there is residue, and has left an imprint over the photo of my cat where the label was. I won't waste my time communicating this info to them because the company staff member has failed to listen to me.One further thing to note for those considering buying this product. This lamp does appear to have to be connected to a USB device all the time to light up. I did think it would only need to be connected to a USB device to recharge it. Doesn't appear to be the case.I don't rate this product, I don't rate their staff's communication style. I certainly did not feel heard.A disappointed customer.DianePukekohe, Auckland, New Zealand
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Pillow Pets offers hundreds of super soft folding plush stuffed animals in adorable designs as well as your child's favorite characters like Minnie and Mickey Mouse, Paw Patrol, Winnie the Pooh, Trolls, Animal Jam, Puppy Dog Pals and more! Ideal sleep ...
