What was supposed to take 8 days has now taken 4 weeks.I have been left without a shower for that entire time and they still have half the work left to go. There's no communication. The woman on the phone "Dhruvi", has no idea what she's talking about and will only send you messages if she remembers. I have had to call her several times to get information that she was "just about to send". I've had one workman that spoke English out of all ten of them. They turn up whenever the funk they feel like, so I've had to stay in between 8:00am and 5:00 pm, day everyday, apart from weekends for 4 weeks with no end in sight, with some of those days, nobody even turned up. So there goes my entire life atm. They've trashed things in my hallway that they just have to walk past, even though there's plenty of space. One invited his friend in just have a conversation in my bathroom. I had an Amazon delivery an the workman decided that it was his job to go open the door and take the parcel in my name when I was just getting up to answer the door myself. They had full blown arguments between themselves on the phone, even talking about other people's properties, because none of them know what the other one is doing. I've just had metropolitan, my housing association come round, and the guy was in shock at the state of things. Not only that but I requested certain things and they've done the polar opposite. Like I asked for my shower to be lowered they've put the base in (the shower itself has been just sitting in a box on my landing for the last) twice as high instead. So either I just leave it how it is, or I have them rip it out and do it again, which would include some of the tiling. Pushing this to take even longer, so at the risk of my health because I have physical disabilities, I'm just going to leave it. They also used a dodgy grout with my tilings and it's all brown and horrible compared to the white stuff that they started with so obviously they ran out and just mixed it with any old crap. I've also seen them just sitting in their cars chilling rather than doing any work. One guy walked in my house, looked around for 5 minutes and then spent the next half an hour sat in his car.Why are housing associations still using this company. They are terrible. Metropolitan is notorious for hiring cowboys but this has been ridiculous. My whole life is on pause until this is done. There are some days where I'm lucky when they come early enough so I can go and still do something that day, but I've even had them turn up past 5:00. These housing associations need to stop cutting these corners, by using these crappy companies. Honestly. Half the stuff they needed for my bathroom they didn't even have and had to wait for it to be delivered. Why take the job if you don't have the materials then. Fml.If you have the option, do not use these guys, and if your housing association sends them to you, good luck.
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PiLON is a main contractor to the social housing sector with a technological edge. Our success is testament to our focus on the best possible practices at all levels of our work. We’ve refurbished more than 60,000 properties with more than 100,00...
