When I first signed up with Pinecone Research, many years ago, they paid $5 per survey, had phone support and were pretty reliable.Soon thereafter they reduced the survey redemption to $3 and they dropped phone support. Over the years the survey reliability has dropped considerably and in the past two years the frequency of failure has increased dramatically.Last year I tried to call the parent company several times and the people I talked to could not give me a contact, a couple saying, "They never heard of them!"Surveys are slow in posting and sometime you have to wait several minutes and go through several questions only to be told you don't qualify.This past year I am continually told, "unfortunately your profile doesn't match our requirements for this survey". Within the past three days, I received this response for no less than eight surveys, and each takes several minutes of my time with no credits.There is no support at all, only 'canned' responses that don't relate.Worse is that rewards are incrementally available and if you're shy a few points you cannot redeem your full credit points. At this point, I am trying to quit, but I don't want to loose any of the credit points that I have earned and that doesn't appear possible.Waste of time and I'm totally disasppointed in their lack of support. I've been a Pinecone participant for more than a decade. NO contact number, no support, and totally inadequate performance on their part.
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