I have been a member of Pinecone Research for probably over two decades now. Initially, the survey site was great. You’d receive periodic requests FROM PINECONE to complete a survey FROM PINECONE. It was possible to pause your account entirely for vacations or other issues requiring time away from Wi-Fi. Contacting customer service for website related issues was simple and responses were provided within 24 hours. Now? With this most recent ‘update,’ I’m considering cancelling my membership entirely. Survey invites are nonstop through the day and surveys are spammy - they are not Pinecone surveys, but random other companies. Honestly, I’m not comfortable giving ANY INFORMATION to these other sites with which I did not initially sign up. If I do ‘complete’ a survey, it’s mostly just a lot of time wasted just to find out the survey is already filled. Also, it turns out rewards points now expire. I don’t know the rules on how long it takes to expire, but saving points for a better reward is pointless in trying. There is no way to pause your account now if going out of town or whatever. Customer service is nonexistent. You can email them through the site, but they will not respond at all. Until Pinecone returns to its former glory, I’d advise skipping this site if you’re wanting to answer surveys.
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