As others have stated, used to be fine, now appalling. About a year ago, I noticed that I wasn't qualifying for any surveys, or that the quota was allegedly full even though I had clicked through from the email as soon as it had arrived. As a consequence, my points expired (didn't know this was a thing) and I had to email them, pointing out the above and they agreed to reinstate the points as a "goodwill" gesture. I told them several times that it was unusual for me not to qualify for anything for over a year but just got the insipid nonsense in response that others have reported. Bear in mind I'd usually get maybe one a month, so no huge loss to me. Now it's happening again, I've emailed, got the patronising suggestions about clearing cookies etc, and then some rubbish about full quotas (I waited to contact them until I had clicked through 2 MINUTES after the email arrived). What now makes me suspicious is that I can't believe their clients are not aware of this or happy with it - so how are they still going??
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