I've been buying trees from Pines and Needles Battersea Park for years and I have to say this will be my last. I went to the Battersea store in December and was very specific on not wanting to spend more than £100. My tree was only £80 last year. The staff helped me look at two premium trees, and after I selected one, the staff member said it was actually a super premium. I asked how much it was and she said it was £115. I decided not to take it, but she said she could do a loyalty discount and throw in a wreath. At thecounter, the tree was actually £129. I said I didn't want it, but she said it was only £17 more for a better tree. She picked up aholly wreath and gave it to me, though now that I have returned home, I see the wreath is rusty, the berries are already fallen off and those that remain are blackened. The wreath is unfit for use. I hated feeling pressured into making a decision with my family there watching. Unfortunately this interaction has left a badtaste in my mouth. I ended up spending way more than I wanted, felt pressured, and I'm not happy with the tree or my wreath. The tree in question also barely lasted ten days. On top of that, when I wrote to them, the staff member in question clearly lied saying that I asked to see over ten trees. The company have offered me a discount on next year's tree, but I will not be purchasing anything more from this business.
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Pines and Needles was founded by brothers Josh and Sam Lyle back in 1995. It all started when the youngsters (then aged 15 and 13) came up with the brainwave of loading an old horsebox with Christmas trees from their family farm in Scotland and taking the long journey down to London.After a few years the kilted crew grew in size, the Internet beckoned, and the rest, as they say, is history.See more
