The delivery and customer service have always been excellent, and I have never previously had any reason to raise a concern.This year, I was advised that, as a precaution, the same Christmas tree as last year had been placed in my basket. I was genuinely pleased about this, as last year’s tree kept remarkably well and barely lost any needles throughout the month.Unfortunately, this year’s tree began shedding a significant number of needles from the very first day, despite being watered daily and properly maintained in the stand. This was quite disappointing, especially after many years of consistently good or excellent trees from you.I wanted to share this feedback for future consideration, as the quality I have experienced in previous years has set a high standard, which wasn’t unfortunately met this year!
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Pines and Needles was founded by brothers Josh and Sam Lyle back in 1995. It all started when the youngsters (then aged 15 and 13) came up with the brainwave of loading an old horsebox with Christmas trees from their family farm in Scotland and taking the long journey down to London.After a few years the kilted crew grew in size, the Internet beckoned, and the rest, as they say, is history.See more
