The delivery was excellent and I was very pleased with the quality of the tree supplied. However, all of this was undermined by the collection service after Christmas. A miserable and grumpy operative turned up. In previous years they have wrapped the old tree in a blanket before moving it to their van. This time he grabbed the stump and dragged it through the shared areas of my building, leaving a long trail of needles from my flat to the street. As a courtesy to my neighbours, I had to spend a considerable period of time sweeping and cleaning up the needles. I had paid for their collection service to avoid this kind of additional work. On complaining to the company, I was first given a very standard, possibly AI-generated apology. When I pushed back again, I was offered 20% discount against a future order. When you consider the level of discount they offer for placing early orders, it is clear how dismissive and inadequate this offer is. I had recommended Pines & Needles to neighbours, but will now actively advise against
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Pines and Needles was founded by brothers Josh and Sam Lyle back in 1995. It all started when the youngsters (then aged 15 and 13) came up with the brainwave of loading an old horsebox with Christmas trees from their family farm in Scotland and taking the long journey down to London.After a few years the kilted crew grew in size, the Internet beckoned, and the rest, as they say, is history.See more
