NEVER ORDER FROM THEM.
We clearly told Pinnacle Banner that the banners had to be delivered on or before February 20 and they confirmed they could meet the deadline. Instead, they attempted delivery on February 21 with absolutely no notice. Our office is closed on weekends, so the delivery failed.
Later, they had the nerve to claim they informed us about the delay, which is completely false. We never received any message, call, or email. The only person we could communicate with was the delivery rider, while Pinnacle Banner themselves were nowhere to be found.
Then they made it even worse by forcing us to pay another ~£70 delivery fee just to have it redelivered — even though the delay was entirely their fault.
When the banners finally arrived the print quality was shockingly bad, absolutely terrible. There were visible horizontal banding lines everywhere, and the gradients looked completely wrong. It honestly looked like a failed test print, not a finished product.
We even sent them photos of the defects, and their response was that they “don’t see any issue.” At that point it seriously makes you question how low their standards for “good print quality” must be.
Because of this mess, we had to scramble and find another printer at the last minute before our event. Thankfully, another print company managed to produce the banners for us in a very short amount of time and with excellent quality — something Pinnacle Banner clearly failed to do. The difference in quality was night and day.
Missed deadline. Poor communication. Extra delivery charges. Terrible print quality. No accountability.
If you value your time, money, and sanity, avoid Pinnacle Banner and choose literally any other printing company.
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