I bought an iron-on transfer from a store that is about 30 miles from my home. The item cost around £2.00 and turned out to be defective. I didn't want to make a 60-mile round trip for such a small amount, and some of their phone contacts are premium rate numbers, which I avoided calling. I sent the item back with my receipt and a cover note, but heard nothing in return. After some time, I tried their customer support chat, but received no help. I only wanted a replacement, not a refund. It makes me wonder how much it would have cost them to act generously. Instead, they lost a good customer and gained negative publicity.
Claim your business profile now and gain access to all features and respond to customer reviews.
The largest consumer reviews site, thousands of product reviews and consumer reports. Post your complaint for free. Share your unbiased consumer review for the product or service with other customers. Are you ready to say: I am pissed?, The largest consumer reviews site, thousands of product reviews and consumer reports. Post your complaint for free. Share your unbiased consumer review for the product or service with other customers. Are you ready to say: I am pissed?See more