I am extremely disappointed with my experience with both Google and Fido regarding my Pixel 8 device.I purchased my Pixel 8 from Fido, trusting Google's reputation for quality. As a student balancing studies and work, investing in a premium phone was a major financial decision for me. Unfortunately, just over a year later, the phone completely stopped detecting SIM cards and lost its IMEI — rendering it non-functional.Despite following all troubleshooting steps and visiting Mobile Klinik (who confirmed a motherboard failure), Google refused to offer any reasonable resolution. They only offered a loyalty discount toward another Pixel device — even though I clearly stated that I had lost trust in their products after this serious failure.Meanwhile, I am still being asked to pay the remaining $400 for a phone that no longer works.As a student with limited finances, this situation is extremely unfair and stressful. I expected much better support and accountability from a brand like Google.Both Google and Fido have shown a disappointing lack of customer care. I trusted them with a major purchase, and they have left me without proper support when I needed it most. I strongly urge others — especially students and those on a budget — to be extremely cautious before buying a Pixel device or signing a long-term contract involving them.I sincerely hope they reconsider their approach to customer service, because right now, they have lost a loyal customer.
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In the beginning... Our agency was set up by former Manchester United graphic designer, Nigel Daws, in 1999. He wanted to set up a creative agency that focussed on delivering beautiful design work that engaged with customers. As a small business...
