planethomelending.com

I received a letter in the US Postal service from Planet Home lending. All my notifications are set

I received a letter in the US Postal service from Planet Home lending. All my notifications are set for email, not snail mail. Called in, got a customer service person with English as a second language. I explained the issued the best I could, stating I was on the website and I should be receiving notifications by mail. She repeated that I had to receive those statement in the paper mail. I stated again, the website gives the account owner to disable or enable notification and I wanted to disable them. She repeated the same answer she already gave me. I asked her how to disable paper statements, she stated I could not disable paper statements. I requested a supervisor - got the same stupid answer. Like I need to get in the mail a paper which states "you scheduled a payment for this day, we will take the money from your account on this day." Especially when I get it on the same day the payment is scheduled. I'm pretty sure I know the payment was scheduled because I am the only person authorized to make payments. DUH. I requested to speak to someone from IT, as it appeared to possibly be a website glitch, the supervised stated it wasn't and repeated the same garbage about "having" to receive certain notifications via paper statements. I asked why it stated on the website that I could disable that option, she had no answer. I stated that I had my loan for several years, never got a paper statement in the mail just for scheduling my monthly payment, so why now? This person told me that was NOT true, so basically stated I was lying. So again I as for someone who understood the website, someone from IT and was told they could not transfer me. What a company when the supervisors who answer customer inquiries don't know what they are talking about and accuse customers of lying.

Date of experience: Mar 03, 2026