Absolute WORST EXPERIENCE out of any lending company I've ever had to deal with!!! If you can get anyone on the phone (highly unlikely...they will make you wait on hold forever and hang up on you. I have this recorded), you will still have to be transferred multiple times by people who barely speak English and don't know anything about anything.
I purchased my home 9 months ago and at that time the loan originator determined my house was not in a flood zone and did not require flood insurance, therefore it was not calculated into my escrow. A few months later the loan was sold to Planet Home and they independently decided flood insurance is required. I've sent them the Flood Certificate from my original paperwork (which they should've already had) as well as maps from FEMA and 2 insurance providers that all reflect Zone X. Planet Home force-placed an $18k flood policy on my home and backdated the premium to the start of the date they acquired it, making my mortgage go up an ADDITIONAL FOUR THOUSAND DOLLARS a month. Currently I am disputing the money they've already taken by way of auto-pay as well as having to pay for an engineer to certify my floodplain for no good reason. To top it off, they claim they sent advanced notice of this but I never received anything. Despite all of my communication preferences being set to electronic or phone they said they mailed it (uncertified) and did not call, email, or upload it to my customer portal. This is absolutely insane and should be illegal!!!!
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