I was promised that my sign would be with me in 5-7 days of placing an order. That was a month ago. I emailed on 5 separate occasions to get an update and was told each time that the sign would be with me 'by the end of that week', each time Planet Neon failed to fulfil that promise and they never gave any updates unless I chased them. Only when I asked for a full refund did they manage to deliver it - only for the power bank supplied to be faulty and for the sign to be in the wrong colour. They are now disputing the colours of the rainbow, so it's really been a terrible experience from the start. Don't use them, it's not worth it.
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