I ordered a custom neon sign and paid £30 for express delivery because it was urgently needed for an artist’s European tour. I emailed in advance to confirm the deadline, and was repeatedly reassured it would arrive on time.They missed every single delivery date they promised- first Saturday, then Wednesday, then Thursday, and the sign never arrived. The artist left for tour without it, and it’s now completely useless to us.When I asked for a refund, they offered a laughable 10%, which doesn’t even cover the express delivery fee I paid. No accountability, no clear communication, and no respect for the customer.I would strongly advise anyone to think twice before ordering from this company. If something goes wrong, they will not take responsibility. Poor service, broken promises, and zero customer care.
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