I found this service online and decided to use them for my planning application regarding the height of my rear garden fence. My fence was raised from just over 1 meter to 2.4 meters, exceeding the permitted development rules, which led to a complaint to the council. I chose to apply for permission to keep the fence, and after consulting various services, this was the only one that gave me hope. The planner I initially spoke with assured me that my project was likely to succeed due to my property's circumstances and the natural slope of my garden. However, after I paid the full invoice to start work, I sent nearly 100 photos and videos to support the application. When the council officer visited, he mistakenly thought we had built a new patio without permission, but this patio was already part of the property. Instead of clarifying this misunderstanding, the planner shifted the blame onto me, showing a lack of attention to the evidence I provided. I had to take matters into my own hands and respond to the council officer myself, eventually getting them to drop the patio issue. However, the officer still insisted on reducing the fence height to 2.0 meters, which is within the rules. The planner failed to advocate for my case and left me to negotiate. I felt completely unsupported throughout the process and regretted hiring them. Despite my efforts, I had to accept the council's decision, leading to unnecessary costs and stress. Their model seems to focus on generating hope rather than providing effective support, and communication was limited to emails, contrary to what I was promised. Overall, I felt my investment was wasted, resulting in frustration and anxiety.
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