Late packages, no information given, option to talk to customer service in English but the menu continues in German, when finally someone picked up they said they don't speak english (on the english option line)...just really unprofessional. This happened several times. I used to order fish from a really good place and they sent the fish with planzer. it happened 3 times when they delivered very late (2-3 days later) and i received rotten fish. Unfortunately I stopped buying fish from that place and they ran out of business but nobody held planzer accountable.
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