This company's performance is a bad joke. After having failed to deliver a parcel on 5.11.25, they did not return requests to be called back for explanation and after two more attempts to reach them by phone (on a fee-based serviceline) declared that the package is being held at a storage facility due to overload. After a written request they responded that delivery had been rescheduled to 10.11.25. Then another message on 7.11.25 (at 10 pm) announced another 'failed delivery'. I now wonder whether I will actually ever receive the package. Summary: bad joke.
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