I received an email with a photo of my parcel stating that I had received it in the mail box. I was at home waiting for this, the doorbell was not even rang and immediately after receiving the email I went to the mailbox and the package was not there anymore. There’s a big possibility that the driver just stole the package, as in the 3min between the stated delivery hour and the time I arrived to the mailbox, no one would pass by, open precisely my mailbox and take the package.I contacted immediately Planzer and their response was that it was not their problem and their drivers “are not like that”. Thankfully Amazon dealt with the issue very quickly and will send a new package but I’m completely outraged by the way this matter was dealt with by Planzer.
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