I placed my first order a few weeks ago for a record that had been sold out for a long time. I paid via a payment service and received a shipping notification two days later. However, after a week with no updates, I contacted them and received no reply, prompting me to open a case with the payment service. Shortly after, my order was canceled, but I received a refund and an apology, along with an offer to reorder. I did reorder and received it within a week, well packaged. I deducted a star for the lack of communication, but everything else was satisfactory.
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