I have not started using their products yet. I watched the hand and body peeling demonstration of two different types of peels prior to buying the Glycolic and Lactic acid body wash and the triple treat body lotion. When I went back to look at the transcript of the video, however, I realized I bought the wrong products for my skin type. I'm not sure how I missed that but maybe because it was nearly midnight. I emailed the support team within the same hour of purchase requesting if it was possible to exchange. I received a message days later stating my packages has been sent out. I never received a response to my request/ concern.I received my package but I have not opened it yet. I sent another email asking if the products can still be beneficial for me but I still haven't received any emails addressing my question. I went on ahead and bought the Fade Bright Lightening. I did try calling but it was after business hours since they are on the EST. I'll try again Monday. Im excited to start using their products, but this 3 star rating is based on my customer service experience. On their website, it mentions that it's best to call them for urgent issues. It's probably best to call them period. I would not email for anything.
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Created in 2001. Platinum Skin Care creates professional quality skin care products to treat acne, wrinkles, scarring and pigmentation. We expertly create: at home peels, micro-infusion, led masks, retinoids, exosomes, vitamins, and cutting edge peptides.
We pride ourselves on offering exceptional education before, during and after purchase. Our website is extremely in-depth and offers dozens of videos and tutorials as well as a full 2nd website, PeelUniversity.com, in order to teach our customers what is best for their needs. We have multiple Quizzes to help you start off on the right foot with your Daily Regimen and your Peel needs. We answer all emails and accept phone calls during business hours to address all of your questions. We are here to help you!
We have an extremely friendly 30 day return policy, with a few Safety-related exceptions. Full policy on website and also during checkout.See more
