See my review below this, at the bottom, and then please see the update directly below this sentence.So, the insurance which I took out at Platinum Skin Care's behest, didn't pay out (not soon enough after shipping they said ... how does that work especially when a parcel has gone missing and it takes a while to figure that out?). Anyway, and then I brought that to Jen's attention, who then partially refunded me only for the items I purchased. And not for the shipping ... so I am $30+ dollars out of pocket. I ordered $163 worth of products to be shipped to Greece. Upon purchase a third-party suggestion to insure comes up. Wonder why? Anyhow, after purchase (money off account), another third party emails one to verify one's details (6 emails later which included a picture of myself with my ID (highly personal info) and CC info (also highly personal) in hand before I was verified). Now the parcel is missing. I emailed and Jen at Platinum Skincare said "insurance". I said I don't want to claim in case the parcel arrives (it has been 6 weeks). I phoned US post office (an hour on an international call), who told me the tracking number was not traceable internationally. So since it left the shores of the US, I can't trace the parcel. What the heck?! The insurer has the wrong physical delivery address (no mention of Greece). I told Jen this via email. No further feedback from her. Seems to me that as long as they have my money, they couldn't give a damn about whether I receive the parcel or not. I'm not an American so what do they care. I don't want to claim in case the parcel arrives, but claiming is besides the point. I would have liked them to have sent the parcel so that one can track the parcel from them to me. I have asked Jen for the waybill and nothing has come through. Platinum Skin we-don't-actually CARE - if you are an international customer, don't order here as if the parcel doesn't arrive, because of the insurance (at her behest), she simply passes the buck. My feeling is that they should have sent this with a tracking number that I can follow from them to me. The way they have sent it, leaves me nowhere and Jen at Platinum Skincare simply passes the buck. What is worse, is she doesn't do it actively either, she does it by ignoring one. What she should do is go, terribly sorry, our mistake, we should have sent it with a tracking number. We are sending you another order, this time with a tracking number from us to you. That would be the right thing to do. I am not holding my breath.
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Created in 2001. Platinum Skin Care creates professional quality skin care products to treat acne, wrinkles, scarring and pigmentation. We expertly create: at home peels, micro-infusion, led masks, retinoids, exosomes, vitamins, and cutting edge peptides.
We pride ourselves on offering exceptional education before, during and after purchase. Our website is extremely in-depth and offers dozens of videos and tutorials as well as a full 2nd website, PeelUniversity.com, in order to teach our customers what is best for their needs. We have multiple Quizzes to help you start off on the right foot with your Daily Regimen and your Peel needs. We answer all emails and accept phone calls during business hours to address all of your questions. We are here to help you!
We have an extremely friendly 30 day return policy, with a few Safety-related exceptions. Full policy on website and also during checkout.See more
