I've been a customer for years and have had my share of wins and losses. This week, after a larger win, I requested a withdrawal. I was promised an email confirmation, but received nothing. I spoke to multiple representatives, but the information was inconsistent. I learned my query goes to 'another department' that no one could provide details on. I was informed it could take up to five days, yet this wasn't communicated initially. It’s frustrating to receive different answers every time I reach out, and I’ve noticed others experiencing glitches too, especially during high bets. The customer service is worsening, and there’s no compensation for loyal players.
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Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.