I made enquiries before attending the Plaza Premium Lounge to check what vegan options would be available. Yes, there were some items but they were of a poor standard, lacked flavour, and were nowhere near what you’d expect from somewhere calling itself “premium.”The service on the day was poor, and the customer service afterwards has been even worse. I’ve sent multiple emails over almost two weeks, and every reply has been a template or holding message. There’s been no proper apology, no goodwill gesture, and no real accountability.Their final response on 13 October 2025 was dismissive and repeated the same scripted explanation. It completely ignored the fact that the food was tasteless, the staff were unhelpful, and the experience was far below the standard advertised.If you’re vegan or expect genuine premium service, I would strongly advise looking elsewhere. Plaza Premium might use the word “premium” in its name, but in reality, it’s poor quality, poor service, and poor value for money.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit us to learn more about our Independent Airport Lounge Network, Lounge Management Services, Airport Transit Hotel Accomodation and Meet and Greet Services
