We booked the lounge for our honeymoon trip. Flight was scheduled for 15:20 and lounge access would have been available from 12. We arrived at 13:30 some table were not cleared up, it was pretty busy and we found a spot tucked away. The food buffet sounded an amazing option and we were quite excited BUT when we went there there was no plates and there was barely any food and what was on offer did not look appealing. The cider we wanted wasn’t included either.We decided to leave as this was very disappointing and not as described on the website.We complained and requested a refund. Apparently our slot was 12….?! We booked a 3hour lounge stay?…. Apparently food was replenished 15 seconds after we left? Oh they checked their CCTV to confirm our story…. Spending £88 is not worth it. You are better off using one of the restaurants!! Very disappointing!!!
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