Booked this lounge at Vancouver airport. It was appalling. Basically a cordoned off area in airport. 3 choices of hot food - which tasted awful. Paper plates, wooden cutlery, one choice of red or white wine. Toilets were airport toilets you had to walk to find, Wifi was airport wifi, departure screens were airport screens you had to leave the lounge to find. Basically paid £45 for a padded chair. Please don’t use - go to airport restaurant instead. When I complained to customer services they thanked me for my feedback but refused any kind of refund!!! Shocking customer service also.
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