Extremely disappointing service experience. Reported a loss of internet connection on December 5. They assured us that a technician would come to resolve the issue. However, no one has shown up yet! We’ve been reaching out daily, but we receive the same response each time. This lack of communication and concern for their customers has negatively impacted our main source of income over the last few days. They already have our contact information and mentioned that someone should have reached out, but that hasn’t happened. We have decided to switch to a more reliable internet provider. I hope that in the future, the company will improve its service and better meet customer needs.
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