I experienced a loss of internet connection on 1/3/2026 at 12:40pm. After calling an hour or two later, they created a service ticket. Their messages and website stated that they aim to resolve issues within 24 hours. Unfortunately, after two days and multiple follow-up calls, I received no updates from customer support or a technician. As a long-time customer of over 12 years, this is disappointing! They are quick to disconnect for even a slight delay, yet extremely slow in addressing customer issues. I'm now considering ending my long-standing relationship with this service and seeking a provider that values its customers more. This situation is incredibly frustrating, and I wonder if they even acknowledge the negative feedback.
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